returns & shipping

Free returns in-store
 
Change of Mind Returns
"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like. 

We will accept a change of mind return provided it meets the following guidelines:
o Return within 30 days
o Item must be unworn, unwashed, unused with all original tags/labels attached
o  Purchases must be returned to the store

 

Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within 30 days of purchase

 

Exchanges
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

Shipping

 

Regular Post
o $8.50 flat rate applies for all orders
o This includes tracking
o Please allow 3 – 7 days for delivery
o Your tracking number will be given to you upon dispatch

 

Express Post
o $11.50 flat rate applies for all orders
o This includes tracking
o Please allow 2 days for delivery
o Your tracking number will be given to you upon dispatch

 

Mackay Locals
o Please select Store Pickup to bypass the shipping fee at checkout if our willing to collect from Andergrove.
o Collection will be organised via email once your order is ready.

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